Ikano Bank is transforming their IT Department and outsourcing to Cap Gemini. Service Management is a key part of the future Ikano IT operating model and IT organization and we are looking for a Sub Unit Manager – SIAM Lead to join the unit.
Location: Malmö/ Glostrup, Denmark
Ref nr: 5304
Application Deadline: Send us your application as soon as possible as we are continuously interviewing candidates in this assignment.
The SIAM Lead plays an important role in the change process in onboarding Cap Gemini and ensuring that the organization has the right capabilities to deliver services even in the long-term.
As a Sub Unit Manager SIAM Lead you will take ownership and governance of SIAM frameworks, methodologies, processes, models and management of the service providers performance against the contracted and agreed on service levels. You will also take ownership of Service Desk and Service Management Office (SMO), which is a function accountable for Service Integration & Management. SMO takes responsibility for business continuity and service operations control.
Examples of tasks and areas of responsibilities
• Take ownership for and lead the unit from a holistic perspective in cooperation with internal and external stakeholders
• Overall responsibility for running and developing Service Management Office and Service Desk function
• Ownership and governance of SIAM frameworks, methodologies, processes, models and tools
• Accountable for supplier onboarding
The right person has a good understanding of IT service business delivery and processes. As a person, you are a positive team player, communicative, structured and analytical. You have the ability to create good relationships across the organization and an interest in IT services, business and people.
Are you the one for Ikano?
You have at least 10 years of professional experience in IT Service Management / IT Support with experience of project and process management. You have a university degree in technology, economics or similar sciences. Professional Certifications in relevant ICT Standards are a plus, in e.g. ITIL Enterprise IT Governance and project management.