Nordic Service Manager, Dräger

Sweden, Norway, Denmark

We are now looking for our next Nordic Service Manager

Location: Sweden, Norway, Denmark

Alternative Location: Stockholm, Gothenburg (Partille), Oslo, Copenhagen, Denmark

Ref nr: ASUX-753748

Application Deadline: Send us your application as soon as possible as we are continuously interviewing candidates in this assignment.

Eystein Sandvik

Lead Norway

The position

As the Nordic Service Manager, you will develop an efficient service and training business that significantly grows service revenue and profitability for the Nordic organisation. Your efforts should be ensuring the highest degree of customer satisfaction.

As a member of the Nordic Management Team, the job holder manages local service managers ensuring effective delivery of service to all levels of external and internal customers. It is essential that the Dräger installed base is supported and pro-actively managed according to customer and legal demands. The Nordic Service Manager has excellent leadership and management skills as well as the ability to build and lead teams, which can deliver under pressure.

In your role, you are expected to identify relevant trends in the market and translate these trends into strategy, actions and products in agreement with the overall strategy. You are a key person our strive towards always being a trusted advisor to our customers by keeping a close eye on our customer satisfaction and in this together with your team and account managers reach our full potential sales. As a leader of the service function, you transfer knowledge to your team members and ensure that needed service tools are available. By doing that you manage and ensure the progress and quality of the work and ensure continuous improvements.

Tasks and Responsibilities

On a daily basis you have the profit and loss responsibility for the Nordic service business. In this you manage the service operation, personnel and standards of performance and work output to satisfy customer’s service needs. You assess and document revenue generating opportunities for new and already installed equipment together with associated sales tools and training programmes. It is also within your responsibilities to drive the optimization of existing structures and processes with focus on increasing value-add to our business. You understand and develop plans in line with the Nordic sales and market development strategies in order to both achieve revenue growth and as an enabler for sales value propositions. In this you set clear tasks and goals, evaluate performance and give feedback to own employees on a regular basis.

Requirements

  • 8-10 years of experience, along with mentoring, coaching, and leadership skills
  • Degree in Business Administration, Engineering or similar

Relevant Experience

  • Significant service management experience in an international company with related business segments. Preferably you have a track record of leading other leaders.
  • Good general business understanding and the will to work in a regional & complex environment

Skills, Special Competencies, or Certifications

  • People manager
  • Ability to work independently with minimal supervision
  • Strong customer orientation in combination with a proven track-record in sales and/or service management
  • Ability to enable decisions to deliver results with a pragmatic, positive and risk-balance attitude

As an international medical and safety technology company with more than 13,500 employees, we can offer you an exciting position which you can really make your own. Our innovative products, services and systems protect, support and save human lives. In hospitals, industry, mining, fire prevention and the emergency services, people depend on Dräger know-how. We are a family-run company, and we place great emphasis on supporting your career, providing comprehensive benefits, and offering you a work environment that perfectly matches your lifestyle. 

THE NORDICS

The Nordic region is a fairly new established organization with the goal of cross-country collaboration, efficiency gains and focused on targeting the customer. All in all the sub-region counts 165 employees located in Denmark, Norway, Sweden as well as Finland and contributes a turnover of approx. 70MEUR to the Dräger Corporate Group.

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